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Refund & Returns
60-Day Money Back Guarantee (On All handmade Bali products)
Our guarantee to you is complete and unconditional – If any item you have purchased is faulty (workmanship or materials) –
We’ll refund the amount paid for the item!
If you prefer, we can simply replace the damaged item or if any item you receive happens to be missing parts, we will send those to you immediately.
In either case we’ll offer you some free goods as our apology to you!
(Proof must be provided within 60-days. We DO NOT require damaged items to be returned to us.)
Cancellation
To cancel your order please contact our customer service. Cancellations must be made within 2 days. Upon successful cancellation, we will refund your purchase amount minus our payment processor fee of 3%.
If your order has already shipped the order cannot be canceled but you will be able to return the product at your expense and we will issue a refund upon returned stock.
Return/Exchange
If you wish to return your item to exchange for another item for any reason, please contact us within 60 days of purchase.
Return package must be postmarked within 60 days of product arrival and customer is responsible for all return shipping costs to Bali.
We will send out your exchange item at no extra postage costs to you once we have received the original item back at our warehouse.
Items must be returned in an unused condition.
(NOTE: Limited to one exchange per person/per order and a 15% restocking fee will apply).
Any differences in purchase price between the initial item and the exchange item will either be charged to your card or refunded to you depending on the amount of the exchange item.
(NOTE: We are not responsible for packages lost by the shipping service in transit or stolen after delivery).
Ten-Year Warranty
We offer a TEN-YEAR Quality/Workmanship WARRANTY on any Gravotonics Yoga Swing or Aerial Hammock purchased via our website.
(Applies to retail customers only.)
(NOTE: A Limited 5-Year Warranty applies to Wholesale/Light Bulk yoga studio orders).
All accessory products listed on our website, including daisy chains, have up to a 1-Year Warranty.
Please check individual product listings for applicable warranty offer.
If your product malfunctions due to a manufacturing defect, upon proof we will either offer to give a refund,
replace the effected part, or replace the entire item.
Quality Control
All Gravotonics products are handmade in our workshop. Our high standards ensure that we deliver a quality product and we have NEVER had one Swing returned due to faulty workmanship or materials since production began in 2003.
This is a statistic we are very, very proud of!
What is Covered Under Our Warranty:
– Manufacturing defects in materials and workmanship.
(Must have proof of purchase and proof of defect).
What is Not Covered:
– The owner modifying, attempting to fix, or otherwise altering the product.
– Damage to product due to being left outdoors (rust, sun-bleach, dust, etc.).
– Tears or rips from use with jewelry or belt buckles.
– Damaged due to to abnormal or careless use.
(NOTE: If you have acquired a Swing or Hammock via a 3rd-party reseller, you will need to arrange your warranty claim directly with the retailer).
How Long Does the Coverage Last?
– This warranty lasts for ten (10) years from the date of original purchase of this product for all retail customers who purchase directly from the website. (Limited five (5) year warranty for wholesale/light bulk orders).