Do I have to pay import duties and taxes on my delivery?

It depends on your country and the size of your order. In most cases you will not have to pay any duties and taxes to receive your deliveries, and if so, for most small orders it is just a small fee. Europe is notorious for charging import fees. Please check with the relevant government agency […]

What is your Money Back Policy?

You are fully protected by our 100% Money Back Guarantee. If you find a manufacturing or parts fault upon receiving your item, we’ll gladly refund your money! Simply notify us and include proof of fault within 60-days. If you prefer for missing or damaged parts, we can also offer part refund and/or arrange to send […]

Do your products have a warranty?

Yes. We offer a 10-Year Warranty on materials and workmanship for all retail orders. We check our swings thoroughly before we send them out; however if something faults within 10 years, let us know immediately, and we will send a refund/replacement out right away. Our guarantee for manufacturing defects does not include normal wear and […]

What shipping carriers do you use?

We send all retail orders via Express post/courier services direct from Danpasar, Bali. Kantor Pos Indonesia: This will connect to your country’s own domestic postal service when the product arrives to your home country. FedEx/UPS Global – Leading courier services providing door to door deliveries. For wholesale/light bulk orders we offer UPS/DHL/FEDEX courier or Airfreight/Seafreight […]

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